Tony Lyons, Head Chef, Ku-ring-gai Meals on Wheels

Tony Lyons, Head Chef, Ku-ring-gai Meals on Wheels

Meals on Wheels is more than just a meal. Dedicated staff promote independence and social capital through nutrition, safety and wellbeing checks and social cohesiveness.

The team at Ku-ring-gai Meals on Wheels (KMOW) work hard to ensure people who are frail, aged or disabled can remain in their own home; and that carers are supported in their role.

When cooking, Tony Lyons (Head Chef, KMOW) and his team are, in effect, preparing meals for their extended family. Producing approximately 100,000 meals every year, the KMOW kitchen is always busy producing fresh and safe food. As Tony says “food safety in our environment is critical and, in particular, we keep a very close eye on temperature”.

Temperature management is the key influencer of perishable food shelf life and underpins food safety.

A diagnostics alert identified a blocked TX valve

A diagnostics alert identified a blocked TX valve

When temperature sensitive foods breach cold chain specifications, people’s lives are at risk. While government regulation throughout Australia requires temperature recording to underpin safety, proper temperature management delivers reduced food wastage and protects an organisation’s reputation.

KMOW uses CCP’s state-of-the-art Internet of Things (IoT) smart tags to monitor temperature in its cool room and freezers. On 02 May 2016, CCP identified a trend of increasing minimum temperature and shortened defrost cycles in one freezer, which triggered a diagnostics alert. On receiving the notification, the Head Chef was quick to react. “When I saw the temperature log, I immediately arranged for all products in the freezer to be removed, and I contacted refrigeration mechanic”, Tony said. A quick system test revealed a blocked TX valve, which was limiting the refrigerant flow rate. If left unrepaired, the compressor would’ve failed – an estimated A$3,000 cost to supply and install.

CCP's Smart Tag

CCP’s Smart Tag

KMOW’s Business Manager said, “without the CCP solution in place, we would not have known about this and would have faced a very expensive repair bill. This single notification more than paid for the entire CCP solution for several years.”

CCP CEO, Michael White said, “We love being a part of the Meals on Wheels story. What a great community service; and we’re delighted to have helped the team at Ku-ring-gai save the bacon”.